Working at Redwood House

Medication handling has serious gaps like missing emergency protocols and doses not always given right, making your shifts riskier for residents.

Protocols for 2 peoples as required (PRN) emergency epilepsy rescue medication were not held on the medicines file, increasing the risk of staff not having important information quickly to hand in an emergency.

Training records do not match what staff say they know, with big gaps in emergency epilepsy medication training.

A member of staff told us they had received training in relation to emergency rescue medicine for people living with epilepsy, but the provider’s training records showed they had not.

Recruitment checks are incomplete with no records of interview answers, so you cannot be fully sure new staff are properly vetted.

The recruitment records we reviewed did not detail staff responses to interview questions. This meant we could not be assured the provider operated robust processes to gather all relevant information to confirm that the potential candidate was of good character.