Working at Redstone House
43 Redstone Hill, Redhill, RH1 4BG
Operated by Oregon Care Limited
4 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management creates a positive culture and stable team with strong safety, although agency use and basic training hold it back."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. Staff demonstrated an understanding of how to keep people safe... Risks to people were regularly assessed and monitored... People were administered their medication safely.
Staff Culture
7/10
✓
There was a positive culture within the staff team, and it was clear that staff wanted to do their best for people. One member of staff told us, 'No two days are the same. I do like working here.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff deployed to keep people safe... well-established staff team at the service which helped provide good continuity of care to people.
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff received training to ensure they could meet people's needs. New staff completed an induction which included shadowing staff and completing training the provider had identified as relevant to their roles.
Management
7/10
✓
The registered manager was approachable and supportive, staff enjoyed working at the service and were listened to.
Programmes
5/10
!
Per 2019 comprehensive inspection: People were able to take part in activities such as horse riding, swimming and bowling because the risk of harm had been addressed and staff followed guidance to support them in a safe way.
Points to consider
Staffing is adequate with a stable team but uses agency workers for uncovered shifts.
Where there were shifts that the regular staff team were unable to cover an agency worker familiar to the service would be used.
Only standard induction and refresher training on basics like safeguarding and medicines, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: New staff completed an induction which included shadowing staff... refresher training in areas such as medicines management, safeguarding adults and epilepsy.
Just basic outings like swimming and bowling, no coordinator or creative programmes to make the job more varied.
Per 2019 comprehensive inspection: People had much greater access to the local community and activities they enjoyed, such as swimming, bowling, and going to the cinema.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews