Last updated: 9 February 2026
"Good staffing levels and a positive open culture, but no registered manager and training gaps hold it back."
The provider had failed to appropriately assess and manage risks to people's health and safety. This was a breach of Regulation 12 (Safe care and treatment).
Morale within the service was good and the culture was open and relaxed. Staff told us they felt listened to and that the manager was approachable.
People we spoke with were happy with the staffing levels. On the day of our inspection, there were enough staff on duty to care for and support people.
There were shortfalls in training to enable staff to carry out their roles effectively in line with people's individual assessed needs. staff had not received training in the use of oxygen therapy.
At the time of our inspection there was not a registered manager in post.
People were offered opportunities to engage in social activities. The provider was in the process of developing an adapted activity programme to include peoples new interests.
No permanent manager in place, so leadership and oversight are weak.
At the time of our inspection there was not a registered manager in post.
Gaps in staff training, like no oxygen therapy training.
staff had not received training in the use of oxygen therapy.
Safety risks from poor equipment checks and weak learning from accidents.
Hoist servicing certificates had expired. There was minimal evidence to support learning lessons from accidents, incidents or falls.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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