Working at Redmayne House

The registered manager promoted an open and transparent culture in relation to accidents, incidents and near misses. Where they identified any areas of concern these were shared with the staff team to ensure lessons were learnt to improve the service.

Staff spoke positively about the support they received. One member of staff told us, 'There's great trust within the team. We do things like look at what's gone well and how we can improve. There's definitely a no blame culture, everybody is very open and supportive.'

Staff said that staffing levels were maintained at a good level and they had time to meet people's needs. A number of staff had worked in the home for over twenty years.

Staff received a comprehensive training programme to equip them for the specific needs of people they were supporting. The registered manager had arranged additional training to support people with more specialist health care needs by linking with specialist nurses.

People, relatives and staff all spoke highly of the registered manager and team leader and how well the home was managed. Everyone we spoke with said the management team was approachable and open to ideas and suggestions.