Working at Redlands Residential Care Home
122 Woodland Road, Darlington, DL3 9LP
Operated by Cygnet (OE) Limited
5 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Strong safeguarding and staff feeling valued through meetings and training, although no evidence of stable teams or a dedicated activities coordinator."
Safety & Risk
8/10
✓
Staff had received safeguarding training and were able to raise any concerns appropriately. The registered manager had completed a higher-level qualification in safeguarding.
Staff Culture
7/10
✓
One staff member told us, 'Cover is never short, I like coming here.'
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's individual needs and maintain their safety. Staff were always present.
Training & Dev
7/10
✓
Staff were able to take up further education through open learning at a local college on autism and mental health.
Management
7/10
✓
The registered manager held staff meetings to discuss relevant information and policy updates. Staff told us they valued these meetings.
Programmes
6/10
✓
During our inspection people were busy; one person went into town to buy their lunch and another went carriage horse riding.
Points to consider
Staffing levels are adequate with no shortages, but no details on low staff turnover or long-serving teams.
There were enough staff on duty to meet people's individual needs and maintain their safety. Staff were always present.
No dedicated activities coordinator or special programmes, just regular outings and hobbies like horse riding and shopping trips.
People were supported to follow interests and to take part in activities that are socially and culturally relevant to them including active social club memberships.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews