Working at Redlands House
134 Reepham Road, Norwich, NR6 5PB
Operated by Redlands House Limited
41 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Visible encouraging managers and staff feeling valued with high morale, but no activities programme and gaps in medicines records hold it back."
Safety & Risk
5/10
!
However, there were gaps in some records and some information available to staff for the management of people’s medicines needed improvements such as for the safe application of medicated skin patches.
Staff Culture
8/10
✓
Staff felt cared for and valued and told us morale was high.
Staffing Levels
5/10
!
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
Training & Dev
6/10
✓
Staff were well trained, supported and encouraged to be the best they could be in their roles.
Management
8/10
✓
Managers were visible, encouraging and knowledgeable, and they sought people’s feedback and acted upon it.
Programmes
2/10
✕
No activities, engagement programmes, creative approaches, or activities coordinator mentioned in the report.
Points to consider
No activities programme or coordinator mentioned, so the role is mostly routine personal care.
No activities, engagement programmes, creative approaches, or activities coordinator mentioned in the report.
Some gaps in medication records found, so need to double-check when giving meds.
there were gaps in some records and some information available to staff for the management of people’s medicines needed improvements such as for the safe application of medicated skin patches
Staffing is adequate but nothing special, no info on low agency use or good retention.
The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews