Last updated: 10 February 2026
"Supportive leadership and positive team culture, but basic activities and unremarkable staffing hold it back."
Staff managed people's medicines safely... systems to protect people from abuse... risks well managed... but recommendation around ensuring all medicines records are accurate and complete.
The culture at the service was open and inclusive. The staff team worked well together... 'We have a good team and a very good level of support.'
The service was staffed sufficiently. People told us there were enough staff on duty. Staff told us they felt there were enough staff deployed to meet people's needs and to keep them safe.
Per 2019 comprehensive inspection: Staff were competent, knowledgeable and had completed training which gave them the skills they needed... regular supervision and annual appraisals.
The service was led by a registered manager who was described as approachable and supportive. '[Manager] is very approachable. His door is always open... very supportive and open to ideas and suggestions.'
Per 2019 comprehensive inspection: People were provided with and supported to participate in some activities... staff supported people with activities in the home and in the community. The service had a car... to take people out to follow their interests.
Staffing levels are okay but nothing special, staff just say there are enough with no details on agency workers or long-term staff retention.
The service was staffed sufficiently. Staff told us they felt there were enough staff deployed to meet people's needs and to keep them safe.
Only basic outings and home activities, no dedicated coordinator or structured programme to add variety to the working day.
Per 2019 comprehensive inspection: People were provided with and supported to participate in some activities in order to help maintain their social health. The service had a car which they used to take people out to follow their interests.
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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