Working at Redlands Acre
35 Tewkesbury Road, Gloucester, GL2 9BD
Operated by C.T.C.H. Limited
35 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Staff receive good training, regular supervision and feel proud and supported, but weak leadership missed shortfalls in fire safety and medicines management."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: no fire evacuation tests, PEEPs outdated since 2018; medicines not always dated when opened, storage temperature exceeded guidelines; per 2021: strong IPC.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: staff spoke proudly about working at the home, positive about support from managers and looking forward to new manager.
Staffing Levels
6/10
✓
Per 2019: enough staff to meet needs with some agency use while recruiting; per 2021 IPC inspection: service did not use agency staff.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: staff had training, support, professional development opportunities including qualifications, clear training overview, regular supervision.
Management
3/10
✕
Per 2019 comprehensive inspection: Well-led requires improvement, ongoing breach of regulation 17 as governance systems had not always identified shortfalls in fire safety and medicine management.
Programmes
5/10
!
Per 2019 comprehensive inspection: monthly activities diary, parties with singer, garden access, ad hoc activities by staff.
Points to consider
Managers changed during the inspection and their checks missed problems like fire drills and medication handling.
During the inspection there was a change of management... Systems to monitor quality and risk... had not always been operated effectively. This was an ongoing breach of regulation 17.
Staff had not done fire drills recently and residents fire escape plans were out of date.
no evidence that fire evacuation tests had been carried out... A number of these PEEPs had not been updated since 2018.
Only basic activities like parties, singing, and garden time with no dedicated coordinator or special programmes.
Each month people received an activities diary... We observed people enjoying a party... ad hoc activities provided by care staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews