Working at Redlands
246 Leigh Road, Eastleigh, SO53 3AW
Operated by Community Homes of Intensive Care and Education Limited
8 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Skilled and visible management plus strong training opportunities create a supportive culture for staff, although some agency staff use and basic activities hold it back."
Safety & Risk
7/10
✓
Staff understood their responsibilities to safeguard people from abuse and knew how to raise concerns... Staff anticipated and managed risk in a person-centred way, there was a culture of positive risk taking, led by the registered manager... Medicines were administered in line with people's preferences by staff who knew people well.
Staff Culture
7/10
✓
Staff felt respected, supported and valued... Staff told us they were involved in developing the service and felt listened to.
Staffing Levels
6/10
✓
People confirmed there were enough staff to meet their needs. Relatives and staff were in agreement... when agency staff were required, the provider booked the agency staff who were familiar to people and knew how to support people in their preferred way.
Training & Dev
8/10
✓
The provider had a professional development fund available to the staff team to enable them to access additional external training relevant to their role or development. Staff were positive about the training opportunities available to them and confirmed they were supported to access training for personal development.
Management
8/10
✓
The management team had the skills, knowledge and experience to perform their roles and understood the service they managed. They had a vision for the service and for each person who used the service. They were visible in the service and approachable for people and staff.
Programmes
6/10
✓
The provider had recruited an activities coordinator for the service... People told us they enjoyed the activities available to them and that there was lots to do. Throughout the inspection we observed activities being offered to people. For example, sensory session, reading, walks in the New Forest, lunch out and the park.
Points to consider
Staffing is adequate and unhurried but they still rely on some familiar agency staff at times.
when agency staff were required, the provider booked the agency staff who were familiar to people and knew how to support people in their preferred way.
Activities include outings, sensory sessions and an activities coordinator but no specialist programmes or innovative approaches.
The provider had recruited an activities coordinator for the service... we observed activities being offered to people. For example, sensory session, reading, walks in the New Forest, lunch out and the park.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews