Working at Redholme Memory Care Limited

Managers have oversight gaps like missed reports to regulators and audits that do not catch issues such as outdated risks.

some statutory notifications had not been submitted to CQC as required... Audits and daily checks to monitor standards... were not always effective.

Accident records were not checked for patterns and some risk assessments needed updating.

accidents and incidents were not always reviewed... to analyse trends... a small number of risk assessments needed to be updated or completed.

Staffing covers the shifts but new hire records are hard to find and check quickly.

the records in place were not always readily available and stored in different files. This made it difficult... to easily review staff records.