Last updated: 9 February 2026
"Supportive managers who listen and an enthusiastic, happy team create a positive culture, although staffing needed special plans for COVID shortages and activities lack a dedicated coordinator."
The home was exceptionally clean... Staff had received IPC training and regular updates... We were assured that the provider was using PPE effectively and safely... making sure infection outbreaks can be effectively prevented or managed.
Per 2019 comprehensive inspection: Staff were enthusiastic and happy in their work. They felt supported within their roles. Staff described working together as a team, they provided person-centred care.
Per 2019 comprehensive inspection: People were supported by enough staff... Relatives and staff confirmed there were enough staff on duty. During the inspection, the atmosphere in the home was calm and staff did not appear to be rushed.
Per 2019 comprehensive inspection: Staff received regular supervision and support. The annual training programme equipped staff with essential skills and knowledge. Staff felt encouraged and supported to increase their skills and gain professional qualifications.
Per 2019 comprehensive inspection: People and staff were complimentary about the registered manager who had worked at Redfield Lodge for six years... Comments we received included, "All the managers and they do listen", "I feel very valued by them".
Per 2019 comprehensive inspection: Local schools, pre-school children, and church members visited the home... A sensory room was popular... Trips were planned and enjoyed by people. Outside entertainers visited regularly.
Staffing is enough for a calm atmosphere but needed special plans to handle COVID staff shortages.
The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures
Some activities like trips, entertainers, and a sensory room add variety but no dedicated coordinator or specialist programmes mentioned.
Per 2019 comprehensive inspection: A sensory room was popular for relaxation... Trips were planned and enjoyed... Local schools... visited the home... Outside entertainers visited regularly.
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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