Working at Redfern
6 Saint Vincent Terrace, Stockton On Tees, TS10 1QL
Operated by Milewood Healthcare Ltd
7 bedsResidential homesHomecare agencies
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Friendly family-like culture and strong infection control, but staffing sometimes feels stretched and activities lack a dedicated coordinator."
Safety & Risk
8/10
✓
Per 2022 IPC inspection: Systems in place to prevent infection spread, clean environment, PPE training and supplies, testing and vaccination checks; assured on managing outbreaks.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: 'We have a really good staff team … we are like one big family.' The home had a friendly and welcoming atmosphere; 'There is always humour, laughing and joking on.'
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were sufficient staff on duty to provide personalised care and support; staffing levels were flexible to allow for people's social and leisure preferences.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received good support and the training they needed; training, supervisions and appraisals were up to date.
Management
7/10
✓
Per 2019 comprehensive inspection: The registered manager was supportive and approachable; one staff member told us, 'All of the management are really approachable.'
Programmes
6/10
✓
Per 2019 comprehensive inspection: People were supported to participate in a variety of meaningful activities; one to one support time including activities outside of the home, work placements and attending college.
Points to consider
Staff numbers meet needs for personal care with some flexibility, but no info on low staff turnover or minimal agency use so shifts might feel stretched sometimes.
There were sufficient staff on duty to provide personalised care and support. The registered manager regularly reviewed staffing levels to ensure they remained acceptable. (Per 2019 comprehensive inspection)
Training covers what's needed with regular check-ins, but no specialist courses or qualifications funded by the home.
Staff received good support and the training they needed. Training, supervisions and appraisals were up to date. (Per 2019 comprehensive inspection)
Varied support for people's interests and outings exists, but no dedicated activities coordinator or special programmes to enrich the working day.
People were supported to participate in a variety of meaningful activities. People had one to one support time, which they chose to spend how they wanted. This included arranging activities outside of the home. (Per 2019 comprehensive inspection)
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews