Last updated: 10 February 2026
"Brilliant managers and cheerful culture create a supportive workplace, but mixed feedback on activities and safety issues like medicines on the floor need addressing."
There was a learning culture at the home; accidents and incidents were monitored at location and provider level so any lessons learned could be shared across all services. There had been a reduction in the number of falls.
There was a cheerful atmosphere at the home. Staff spoke positively about their work and the people they supported. Staff felt everyone worked to the key values around kindness.
Management staff explained the home was fully staffed and agency staff had not been used for many months. We observed staff supporting people in a calm unhurried manner throughout our site visits.
There was a system in place to ensure staff were skilled, trained and supported. Staff told us they felt supported and were given the opportunity to develop their skills through training and support.
Staff described the registered manager and deputy manager as “amazing” and “brilliant.” One staff member told us, “[Name of registered manager and deputy manager] have done an amazing job, raising standards – it’s a good place to work.”
There was a planned activities programme in place which included trips out into the local community, exercise-based activities, pamper sessions, visiting entertainers and music-based activities. We received several comments that activities could be improved.
Activities programme runs basic events like trips, pamper sessions and entertainers but gets mixed feedback with some saying it needs improving, so the role might not always feel varied.
There was a planned activities programme in place. There was mixed feedback around activities provision. We received several comments that activities could be improved.
Only standard training and support for skills development mentioned, no specialist courses or funded qualifications.
There was a system in place to ensure staff were skilled, trained and supported. Staff told us they felt supported and were given the opportunity to develop their skills through training and support.
Some safety issues like medicines found on the floor a few times and people with dementia entering others rooms upsetting them.
We received feedback that one person’s medicines had been found on the floor on several occasions. 4 of the 13 people and relatives we spoke with told us that some people who were living with dementia, came into people’s rooms or displayed distressed behaviours which upset people.
AI Generated
Last inspected: February 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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