Last updated: 9 February 2026
"Strong daily leadership and supportive culture where staff feel valued, although staff retention details are unclear and training lacks specialist courses."
Per 2020 IPC inspection: Assured safe infection prevention and control; per 2019: good safeguarding processes, risk assessments, incident reporting and investigation.
Per 2019 comprehensive inspection: Staff felt supported by the management team and able to raise issues. One member of staff said, 'Any issues would be dealt with straight away.'
Per 2019 comprehensive inspection: Staffing levels were set and managed safely. Staff told us they felt there were sufficient staff rostered to meet peoples' individual needs.
Per 2019 comprehensive inspection: Staff received regular training and supervision and were able to request additional training if necessary.
Per 2019 comprehensive inspection: The management team provided daily leadership and support. Staff felt able to raise concerns and discuss issues openly.
Per 2019 comprehensive inspection: People supported to access arts and crafts, community visits, pub lunches, church links, armchair exercises, cultural celebrations like Chinese New Year.
Staff numbers meet needs but no details on team stability or using few agency workers.
Staff told us they felt there were sufficient staff rostered to meet peoples' individual needs. (Per 2019 comprehensive inspection)
Training is regular with supervision but lacks specialist courses or funded qualifications.
Staff received regular training and supervision and were able to request additional training if necessary. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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