Last updated: 9 February 2026
"Great leadership and a family-like culture with staff going above and beyond, but basic activities without a dedicated coordinator and no stable long-serving team."
Accidents and incidents were reviewed by the registered manager and positive actions implemented, e.g. sensor mat for falls, OT involved. Staff confident concerns would be addressed timely.
One member of staff told us, 'Our residents are like our family, we will do everything we can for them.' Staff provide excellent care, most of the time going above and beyond their duties.
Records showed there was enough staff to meet people's needs. We observed staff supporting people in a timely way.
Staff training and competencies took place on an annual basis (2021); 'we have plenty of training, we had diabetes training not so long ago, and have annual refreshers' per 2019 comprehensive inspection.
Staff, people and relatives spoke highly of the registered manager. One staff member told us, 'They [registered manager] are just great to work for, they genuinely care about people.'
Activity planner with bingo, flower arranging, exercise classes, themed parties, trip to wildlife centre, nursery visits (2019); wish tree and beach day event (2021).
Enough staff to cover shifts without problems, but nothing said about a stable long-serving team or rarely using agency workers.
Records showed there was enough staff to meet people's needs.
Standard training like refreshers and diabetes sessions, but no specialist courses or funded qualifications for career growth.
Staff told us 'Oh we have plenty of training, we had diabetes training not so long ago, and have annual refreshers.' Per 2019 comprehensive inspection.
Basic activities like bingo, exercise, themed events and nursery visits, but no dedicated coordinator or specialist therapeutic programmes.
Care staff provided activities as part of their role and there was an activity planner in place which had a variety of things to do. This included; bingo, flower arranging, exercise classes, themed parties and a trip to the wildlife centre. Per 2019 comprehensive inspection.
AI Generated
Last inspected: June 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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