Working at Redcot Residential Care Home

No permanent manager in place, with regional directors stepping in instead.

There was no registered manager in place at the time of our assessment. A manager had been in post for several months prior to our assessment although had left their position before their registration with CQC had been completed.

Staffing is adequate but staff get stretched sometimes with no extras like low agency use.

One person told us, “I think there are enough staff, maybe they're stretched a bit sometimes”. One relative said, “Yes (there are enough staff), but my [family member] loves to chat, so probably holds them up no end.”

Gaps in medication safety like not dating opened creams and eye drops.

we found that creams, eye drops and liquid medicines were not always dated when opened which meant there was a risk they would be used beyond the date it was safe to do so.