Last updated: 10 February 2026
"Enough staff on most shifts, but no permanent manager after recent resignation, gaps in medication records and limited support from provider hold it back."
We reviewed medication administration record (MAR) sheets and found incomplete records. For example, we found some gaps in MAR sheets... The registered person did not ensure records for management of medicine were fully maintained. This was a breach of Regulation 17.
We received mixed feedback from staff about support from the provider. Staff were concerned about the changes of management and felt unsupported by the provider... 'It's the support from higher up that we weren't getting.'
Staff told us there were times where they could have had more staff to help carry out their roles and responsibilities effectively... Generally, there is 5 on shift. If someone is off sick, it goes to 4.
At the time of our inspection there was not a registered manager in post. However, a new manager had been in post for 4 months and had submitted an application to register... After the inspection we were informed that the home manager had resigned.
We observed on the first day there were long periods of time where people sat with very little interactions or activities to keep them stimulated and avoid social isolation.
No permanent manager in post, and the recent one resigned right after the inspection.
At the time of our inspection there was not a registered manager in post... After the inspection we were informed that the home manager had resigned.
Not enough staff sometimes, especially if someone calls in sick, so outings and extra activities don't happen.
Staff told us there were times where they could have had more staff... 'Generally, there is 5 on shift. If someone is off sick, it goes to 4... If not enough staff, outings don't happen'
Medication records have gaps and missing explanations for doses given.
We reviewed medication administration record (MAR) sheets and found incomplete records. For example, we found some gaps in MAR sheets, but no rationale recorded.
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp