Working at Redcliffe House

Some risk assessments missed epilepsy risks during bathing and one shower got too hot, even though they fixed these quickly.

the temperature of one shower unit could exceed safe levels and there was the potential for people to be scalded. This was brought to the attention of the registered manager who immediately took the shower out of use... some people's assessments did not identify the risks to people, who had epilepsy, and who were supported with bathing or swimming. This was discussed with the registered manager who updated the risk assessments

Only standard training like induction and updates, no specialist courses or funded qualifications mentioned.

Staff received suitable induction training. New care staff worked alongside experienced care staff. The provider had a training plan to ensure staff were kept up to date with training.

Activities include community trips and a sensory room but no named specialist programmes or therapeutic training for staff.

People were supported to engage in meaningful activities which they chose... trips to local events, shopping, meals out and leisure activities... a room had been converted into a sensory area