Last updated: 10 February 2026
"Supportive approachable manager and open inclusive culture, but unsafe medicines storage and administration hold it back."
Medicines were not stored or consistently administered safely. Temperature checks were not completed for the medicine storage area.
The culture at the service was open and inclusive. Staff were consistently complimentary about the management team and their colleagues.
There were enough staff to meet people's needs and the manager ensured appropriate staffing arrangements were in place.
Staff had received training to keep people safe and refresher training to ensure they were competent to administer medicines safely.
The service was led by a manager who was described as approachable, supportive and caring.
Staff numbers are enough to cover people's needs but nothing extra like low agency use or stable teams is mentioned.
There were enough staff to meet people's needs
Only basic training on safety topics with no specialist courses or funded qualifications mentioned.
Staff had received training to keep people safe and knew what action to take in response to any allegations of abuse.
Problems storing medication safely and giving it out, like missing temperature checks and not always following best practice.
Medicines were not stored or consistently administered safely. Temperature checks were not completed for the medicine storage area.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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