Last updated: 9 February 2026
"Strong hands-on management and supportive teamwork create a positive culture, but agency staffing and basic activities hold it back."
2021 targeted IPC inspection: assured on preventing infections, PPE use, testing, hygiene practices, social distancing, outbreak management, up to date policy.
Per 2017 comprehensive inspection: calm relaxed atmosphere, friendly interactions, strong sense of teamwork, staff felt well supported by visible hands-on manager.
Per 2017 comprehensive inspection: sufficient staff deployed to meet needs, prompt call bell responses, but 'they will cover with agency if anyone is sick but at the moment we are doing okay'.
Per 2017 comprehensive inspection: regular training, induction with care certificate workbook, supervision every two months, supported to undertake further qualifications.
Per 2017 comprehensive inspection: longstanding registered manager and deputy hands-on and visible within the service, lead by example, staff felt well supported and contributed to positive teamwork.
Per 2017 comprehensive inspection: range of activities including bingo, baking, market outings Tuesdays, music and dancing, 'The cookie Jar' initiative, dementia items like twiddle muffs and rummage baskets.
Staffing is adequate but they use agency workers when staff call in sick.
'We have enough and they will cover with agency if anyone is sick but at the moment we are doing okay.' (staff comment, 2017 report)
Activities are basic like bingo, outings, and music with some dementia items, but no dedicated coordinator or specialist programmes.
'We have bingo and baking, we go out on Tuesdays to the market; there's always a lot going on... music and dancing... twiddle muffs, rummage baskets' (2017 report)
AI Generated
Last inspected: October 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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