Working at Redbank House

The registered manager ensured lessons were learned and improvements were made when things went wrong. For example, a person displayed unexpected behaviour that pointed to a risk of self-harm. The registered manager successfully involved a community mental health team... They became able to make timely interventions to prevent incidents escalating.

There were high levels of satisfaction across all staff. Staff were highly motivated by what people had achieved with their support and this drove them to support people to continually expand their horizons.

The staff team was very experienced. The average length of service was eight years. ... opportunities were few and far between because there was so little turnover of staff.

Staff received training and support about how to care for people with PWS that followed the latest research. The registered manager attended those organisations conferences and ensured that staff were kept up to date in developments about caring for people with PWS.

Staff we spoke with felt very well supported by the management team. One said, 'Management are approachable at all times.' Comments included, 'It is a friendly / brilliant place to work', 'Well managed, every effort to fulfil service user's lives' and 'Extremely well managed.'

A person had been supported to achieve an exceptionally outstanding outcome of losing nearly a third of their body weight over a period of 18 months. ... Every person participated in a seasonal drama production in the local village hall. Six people took part in a sponsored walk for the PWSA and raised a sizeable amount of money.