Working at Red Rose Care Community

Medicines were not always managed safely. People did not always receive their prescribed medicines on time.

Most of the people and relatives we had spoken with told us there was not always enough staff. One relative told us, “They’re understaffed all the time, they’ve got so much to do and juggle. They can’t care as well as they’d like to care.”

We found staff training had not always been completed. For example, staff had not completed anxiety training despite them supporting people with this.

There were gaps within the management structure that had impacted the oversight of the service. For example, the deputy manager had moved to another home within the organisation. The post had been filled by the clinical lead. However, they were unable to fully start their role as their current role was not covered.