Working at Red Oaks
The Hooks, Henfield, BN5 9UY
Operated by Barchester Healthcare Homes Limited
64 bedsNursing homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive management, strong team culture, excellent training and activities, although staffing feels heavy on the dementia unit sometimes."
Safety & Risk
8/10
✓
2022 IPC inspection fully assured on infection control, PPE, cleaning, outbreaks; per 2018: Strong safeguarding with champion, safe medicines with audits, risks managed, incidents reviewed.
Staff Culture
8/10
✓
Per 2018 comprehensive inspection: Staff said 'We have a good team and we support each other', 'Communications are good', enjoyed working there with high staff survey satisfaction.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: 'Duty rosters showed permanent staff covered shifts... staffing levels were adequate although they sometimes found the workload on the dementia unit heavy'.
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: Staff received specialist training (dementia, end of life), professional courses, vocational qualifications, induction, regular supervision and appraisals.
Management
7/10
✓
Per 2018 comprehensive inspection: Staff said 'The senior staff have an open door policy and are very supportive' and described manager as maintaining 'a high profile'.
Programmes
8/10
✓
Per 2018 comprehensive inspection: Named '10.60.06' dementia programme and 'memory lane community'; varied activities with timetable, trips, performers, evaluations, life-changing events like staged wedding.
Points to consider
Staffing is adequate but can feel heavy on the dementia unit sometimes.
Per 2018 comprehensive inspection: staff told us staffing levels were adequate although they sometimes found the workload on the dementia unit heavy.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Outstanding
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews