Working at Red House Residential Home
Norwich Road, Thetford, IP24 2RF
Operated by Randale Care Limited
15 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Staff feel well supported by approachable managers with good morale and teamwork, but night staffing concerns, training gaps and inconsistent activities need improvement."
Safety & Risk
6/10
✓
Minor issues were identified with the safe administration of medicines but these were rectified immediately and did not have a significant impact on people using the services.
Staff Culture
6/10
✓
Care home staff described morale and teamwork as good. They spoke to us enthusiastically about their roles.
Staffing Levels
5/10
!
There were enough staff to meet people's assessed needs although some people were not so confident this was always the case at night within the residential service.
Training & Dev
5/10
!
Staff were sufficiently trained and supported through induction and in the work place. The induction for new staff was adequate but was being reviewed to ensure it was more robust.
Management
6/10
✓
Staff told us they felt well supported by the management team. They said that both the registered manager and general manager were approachable if they needed advice or support, both formally and informally.
Programmes
5/10
!
Some activities were provided in the residential service and people were supported to stay active and engaged. This varied from person to person and some felt there were not enough activities.
Points to consider
Staffing levels are adequate but some residents worry about just one waking staff at night.
some people were not so confident this was always the case at night within the residential service.
Only standard training and induction with gaps like no mental health training for some staff.
Several people being supported in their own homes were younger adults who needed support due to their mental health needs. We noted staff had not had training in this area of mental health
Activities are basic and inconsistent with some days having none and residents wanting more.
Activities were planned around people's individual needs but there were days when there were no planned activities... some felt there were not enough activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews