Working at Red Gables

Medicines were ordered, stored and disposed of safely. However, we found that when visiting healthcare professionals administered medicines to people these were not always recorded onto the home's medicines administration records (MAR).

There was a warm, friendly and family atmosphere in the service. Staff told us they enjoyed their roles. Comments included; 'I really enjoy it here.' A staff member said; 'Everyone pulls together to get things done.'

There were sufficient numbers of staff employed and on duty to meet people's assessed needs. People and staff told us there were enough staff on duty to meet people's needs. The PIR recorded; 'After a difficult period of recruitment, we are now seeing a good number of applicants coming through for some good quality staff.'

People were supported by staff who completed an induction and received appropriate training and support... This included fire safety and dementia care training. Staff members said; 'Plenty of training offered when you start' and 'I get lots of training offered.'

Staff told us the registered manager and deputy manager were available, assisted them and helped cover shifts when some staff had been off with COVID-19. They went onto say how they were approachable and listened when any concerns or ideas were raised.