Last updated: 9 February 2026
"Visible leaders and a supportive open culture, but limited activities programme and gaps in safety checks hold it back."
People were protected and kept safe. Staff managed medicines well. Improvements made to safeguarding since last inspection, though some documentation gaps were rectified on site.
The service had a good learning culture. There was an open and honest culture within the team. Leaders and staff had a shared vision and culture based on listening, learning and trust.
There were sufficient and consistent staff to provide personalised care and support. Relatives said, “They seem [to have] plenty of staff and they do job well”.
Managers made sure staff received training. Staff received effective support, supervision and development including training on supporting people with learning disabilities and autism.
Leaders were visible and staff felt supported by them. Comments included, “(Registered manager) is amazing, very approachable and understanding” and “(Registered manager) and (Operations manager) listen, they are great.”
People were supported by staff to take part in and enjoy activities and hobbies within the local community. Relatives mentioned support for music events and theatre.
No activities coordinator or structured programme mentioned, so the role is mostly routine care with some community outings.
People were supported by staff to take part in and enjoy activities and hobbies within the local community.
Staffing is adequate but had a gap in checks for a delegated clinical task by a health professional.
One person was being supported with a clinical task that had been delegated by a health professional. Although staff had received training, competency assessments had not been completed by a health professional. This was rectified during the assessment.
Some risk documents missed details and cleaning schedules had gaps, even though fixed quickly.
Some additional information and control measures were missing from some documentation. This was rectified during the assessment. Cleaning schedules in place contained some gaps.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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