Working at Red Court Care Community

Risks like wandering or falls aren't assessed properly and accidents aren't always recorded, so problems keep happening.

The risks to people's safety were not robustly assessed. ... Incidents and accidents were not always reported on.

The manager is often not there and staff don't always feel well supported by them.

At the time of our inspection there was a registered manager in post but they were absent from the service for the majority inspection period. The feedback we received from staff about the registered manager was mixed. Staff told us they didn't always feel supported by the registered manager.

Staffing levels are adequate but managers have to cover for sickness, which can stretch the team.

On the first day of our visit we saw the two deputy managers working to cover some short notice sickness and staff told us the management team always tried to cover so there were enough staff to support people.