Last updated: 10 February 2026
"Enough staff and supportive deputies with regular supervisions, but absent manager and poor risk assessments hold it back."
Risks to people's safety were not robustly assessed; systems to safeguard from neglect or poor care not always used effectively; incidents not always reported.
Staff told us they didn't always feel supported by the registered manager but did feel able to go to the deputy manager if they had concerns and had received regular supervisions.
There was enough staff to meet people's needs but deputy managers covered short notice sickness.
Registered manager in post but absent for majority of inspection; staff feedback mixed, did not always feel supported by registered manager.
Risks like wandering or falls aren't assessed properly and accidents aren't always recorded, so problems keep happening.
The risks to people's safety were not robustly assessed. ... Incidents and accidents were not always reported on.
The manager is often not there and staff don't always feel well supported by them.
At the time of our inspection there was a registered manager in post but they were absent from the service for the majority inspection period. The feedback we received from staff about the registered manager was mixed. Staff told us they didn't always feel supported by the registered manager.
Staffing levels are adequate but managers have to cover for sickness, which can stretch the team.
On the first day of our visit we saw the two deputy managers working to cover some short notice sickness and staff told us the management team always tried to cover so there were enough staff to support people.
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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