Last updated: 10 February 2026
"Exceptional management where everyone feels valued, with a motivated staff team, but busy staffing and agency use need improvement."
We were assured the service was following safe infection prevention and control procedures to keep people safe.
Per 2019 comprehensive inspection: Staff said they felt well-supported. An exceptionally motivated and enthusiastic staff team was in place.
Per 2019 comprehensive inspection: People told us there were enough staff available, but staff were busy. Agency staff were used to cover staff vacancies.
Per 2019 comprehensive inspection: Staff received ongoing training that included training in safe working practices and for any specialist needs. Staff told us they were well-supported and received regular supervision and appraisal.
Per 2019 comprehensive inspection: People, relatives and staff were exceptionally positive about the management of the service and all felt valued and respected.
Per 2019 comprehensive inspection: People had access to a range of activities such as games, arts and crafts, exercise classes along with entertainment, coffee mornings and pet therapy.
Enough staff to get by but they are busy and rushed, with agency workers covering vacancies especially at night.
People told us there were enough staff available, but staff were busy... agency staff were used to cover staff vacancies... 'There seem to be a lot of agency staff at night.' (Per 2019 comprehensive inspection)
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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