Last updated: 9 February 2026
"Strong safety practices, excellent training and a passionate team culture, but intense rehab work risks staff burn-out."
The registered manager promoted an open and transparent culture in relation to accidents, incidents and near misses. Where they identified any areas of concern these were shared... Per March 2020 comprehensive inspection; confirmed by October 2020 IPC inspection assurances.
One staff member told us, 'It's a fantastic feeling to be part of a multi-disciplinary team... passion in providing the best support...' Per March 2020 comprehensive inspection.
People told us there were always enough staff on duty. A relative told us, 'There's always plenty of staff around when I visit.' Per March 2020 comprehensive inspection.
Staff were competent, knowledgeable and had completed training which gave them the skills they needed... The service was a designated centre for training excellence. Per March 2020 comprehensive inspection.
People, relatives and staff were positive about the management of the service and all felt valued and respected. Per March 2020 comprehensive inspection.
The service employed a community engagement officer to support people with individual and group activities... People spoke very highly of her enthusiasm and creative ideas. Per March 2020 comprehensive inspection.
Plenty of staff on shifts, but the intense rehab work and quick resident turnover risks burn-out.
The provider was aware of the intense nature of the work for many staff. There was a high pace of turn-over of people in the service... Measures were being considered to support staff and reduce any likelihood of 'burn-out'. Per March 2020 comprehensive inspection.
There is a community engagement officer for group and individual activities, but no specialist innovative programmes to add extra variety to the working day.
The service employed a community engagement officer to support people with individual and group activities. This person also helped people to connect with local support groups and networks... Per March 2020 comprehensive inspection.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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