Working at Real Life Options - Springfield Road

Staff received training on keeping people safe from abuse and avoidable harm and understood their responsibilities for reporting safeguarding incidents if they suspected that someone was at risk of harm or abuse.

A relative told us, 'It's like a family here; they're [staff] great.' Staff said they were listened to by the registered manager.

During our visit we saw there were sufficient numbers of staff to respond to people's needs when required.

Staff had received appropriate training and had the skills they required to meet people's needs. We saw the provider had training plans in place which were reviewed and updated on a regular basis.

Staff told us they had regular supervision meetings with the registered manager to support their development. The registered manager told us that along with structured supervision sessions, they also operated an open-door policy for informal discussion and guidance when needed.