Working at Real Life Options - 90 Capel Gardens
90 Capel Gardens, Pinner, HA5 5RD
Operated by Real Life Options
6 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Staff work well together and feel supported with strong safety measures, although a temporary manager and gaps in refresher training hold it back."
Safety & Risk
7/10
✓
Risks to people were identified and measures were in place to reduce them and keep people safe... Arrangements were in place to manage, store and administer medicines safely.
Staff Culture
7/10
✓
Staff worked well together as a team and care was organised flexibly around people's individual needs... All the staff we spoke with told us that they were kept well informed about any changes to do with the service and felt comfortable raising any issues.
Staffing Levels
6/10
✓
Staffing levels were flexible so that people received the care and support that they needed... the atmosphere in the home was calm, staff provided people with the care and support they needed in an unhurried way.
Training & Dev
6/10
✓
Staff received the training and support that they required to carry out their roles in meeting people's individual needs and supporting their independence... Most staff had completed a relevant qualification in health and social care.
Management
6/10
✓
The interim manager ensured that the service was open and inclusive. Staff were provided with the support and direction that they needed to meet the needs of people using the service.
Programmes
6/10
✓
People participated in a range of activities. They watched television, listened to music, participated in drama sessions, did painting and puzzles as well as taking part in community activities including going for walks, trampolining, and eating out.
Points to consider
Temporary manager in charge while they recruit a permanent one.
The service had a registered manager who had recently left the service... At the time of the inspection the service was being managed by an interim manager. The provider was in the process of recruiting a permanent manager who would apply to register with us.
Some staff behind on refresher training and supervisions vary in quality.
The interim manager told us that he had recently completed an audit of staff training, which had identified that some staff were behind in completing some refresher training... Staff supervision records varied in content and quality.
No activities coordinator or specialist programmes, just staff-led outings and basic group activities.
People used to regularly attend a day resource centre run by the provider but this had recently closed. People were currently being supported by staff to access more community facilities... Records showed that people using the service took part in a range of activities. They watched television, listened to music, participated in drama sessions, did painting and puzzles.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews