Last updated: 10 February 2026
"Supportive and visible managers create a positive atmosphere with enough staff for one-to-one activities, but basic training and no specialist programmes hold it back."
People were kept safe from avoidable harm. Staff had training on how to recognise and report abuse... Medicines were managed safely... Weekly and monthly audits were in place... The service managed incidents affecting people's safety well.
A relative told us, 'There's a very pleasant atmosphere and staff will always come back to speak to me if they are busy.' A member of staff told us, '[Registered manager] and [deputy manager] are brilliant... They've really helped me.'
The provider ensured the service had enough staff. This included enough for one-to-one support for people to take part in activities and visits how and when they wanted. A relative told us, 'They take [my family member] shopping, for pub meals and drinks. They have been ice skating in their wheelchair.'
Per 2018 comprehensive inspection: Staff told us they received plenty of training and felt they had the right training to carry out their role. Staff were supported through supervisions and appraisals.
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. A member of staff told us, '[Registered manager] and [deputy manager] are brilliant... They've really helped me. I've come on loads and have loads more confidence.'
Staff supported people to take part in activities and pursue their interests in their local area. A relative told us, 'They take [my family member] shopping, for pub meals and drinks. They have been ice skating in their wheelchair.'
Just standard induction training and supervisions, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Staff completed an induction programme that incorporated the Care Certificate... Staff were supported through supervisions and appraisals.
Some community outings and massages add variety, but no dedicated coordinator or specialist programmes.
Staff supported people to take part in activities and pursue their interests in their local area. A relative told us, 'They take [my family member] shopping, for pub meals and drinks. They have been ice skating.'
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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