Working at Real Life Options - 2 Frederick Street

People were kept safe from avoidable harm. Staff had training on how to recognise and report abuse... Medicines were managed safely... Weekly and monthly audits were in place... The service managed incidents affecting people's safety well.

A relative told us, 'There's a very pleasant atmosphere and staff will always come back to speak to me if they are busy.' A member of staff told us, '[Registered manager] and [deputy manager] are brilliant... They've really helped me.'

Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say. A member of staff told us, '[Registered manager] and [deputy manager] are brilliant... They've really helped me. I've come on loads and have loads more confidence.'