Working at Real Life Options - 18 Bisley Drive
18 Bisley Drive, South Shields, NE34 0PY
Operated by Real Life Options
7 bedsResidential homes
Workplace Score
7.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.8/10
Key Finding
"Exceptional leadership, excellent training and a positive culture, but limited activities programmes and routine care hold it back."
Safety & Risk
8/10
✓
People were protected from the risk of abuse. Staff were trained in safeguarding... Risks were assessed... Any accidents or incidents were recorded and monitored... Medicines were managed safely.
Staff Culture
9/10
✓
Staff spoke very positively about working at the service... 'Bisley Drive is a lovely place to work. Our service lead goes above and beyond... All the hard work, communication and support we have is amazing' and 'The staff work well as a team with good leadership from management...'
Staffing Levels
6/10
✓
Staffing capacity was sufficient... People said there were enough staff. A relative commented, 'I know they have always had a full team in there, they have a good squad...' There was a long-standing staff team.
Training & Dev
9/10
✓
Staff were encouraged to continue their professional development... The organisation worked with the British Institute of Learning Disabilities (BILD) developing the Positive Behaviour Support programme (PBS). An academy had been established... Funding was available for staff who wished to apply for a bursary to study for a qualification at degree level.
Management
9/10
✓
The service was exceptionally well-led. The provider's vision and values were truly person-centred... exceptional leadership of the registered manager and management team. Staff said the management team were very approachable and they were supported in their role.
Programmes
4/10
!
A relative said, '[Name] is probably out nearly every day when they're there, they have a better social life than I have.' [Name] likes going out and about...
Points to consider
No structured activities programme or creative approaches mentioned, so the role is mostly routine care plus basic outings.
A relative said, '[Name] is probably out nearly every day when they're there, they have a better social life than I have.'
Staff numbers are enough for safety with a stable team, but no details on minimal agency or light workloads for personalised care.
People said there were enough staff... There was a long-standing staff team.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews