Working at Read House

Medicines were given safely and as prescribed. People were safeguarded and protected from the risk of avoidable harm. Records showed some analysis of accidents and incidents to identify themes and trends.

There was a positive and open culture at the service. A staff member told us, 'I find [the owners] quite approachable... they are very open.' A person told us, 'When staff finish their shift... they have such a nice relationship with each other, they are a happy bunch.'

The provider ensured there were sufficient numbers of suitable staff. There was a dedicated team, with some staff members working at Read House for 20 years. The nominated individual told us, 'There is a nice family feel, the staff have been here a long time.'

Staff received mandatory and specialist training, received regular supervisions and appraisals and had their competencies assessed. There was a training plan in place with the strategic aim to upskill staff as 'champions' for specific areas of care.

People could access a wide range of meaningful social and leisure activities both inside Read House and in the local community. This included a weekly visit from a 'pets as therapy' dog... supported people to access a local dementia café... An electronic app was used to enable families to share photos and memories.