Last updated: 10 February 2026
"Supportive managers and strong team culture shine through, but agency staff covering vacancies affects consistency."
People were protected from the risk of abuse by staff who had the knowledge... Medicines were managed safely... Accidents and incidents were recorded and investigated
Staff felt there was good team working. They spoke about being open and honest with each other... 'We support each other as a staff team'
The registered manager told us there were currently two vacancies for support staff which were being covered by agency staff
Staff were trained in the skills required... nationally recognised training in managing behaviours... The provider encouraged staff take nationally recognised qualifications... regular one to one supervisory meetings
Staff said the registered manager was visible in the service and worked with the staff team... Staff said the registered manager and the senior management team were 'very supportive'
People had an individual activity timetable... Some people attended college... people went out into the local community to the shops and other activities
There are two vacancies covered by agency staff, so some shifts are done by agency workers instead of the regular team
there were currently two vacancies for support staff which were being covered by agency staff
AI Generated
Last inspected: July 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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