Working at Reach Bierton Road

Risks to people were identified and management plans were in place to manage risks. The registered manager reviewed and signed off all accident and incidents reports and actions were put in place to prevent reoccurrence where possible.

Staff felt the home was well managed. They described the registered manager and deputy manager as approachable and accessible. Staff told us they felt listened to and issues they raised were acted on.

The service had a consistent staff team who knew people well. The required staffing levels were maintained. However, some staff were not working to the organisation's guidance on extra hours.

Staff were trained in topics the provider considered mandatory such as safeguarding, fire safety and food hygiene. Alongside this staff had access to specialist training such as learning disabilities, autism, epilepsy and dementia.

People had individual programmes of activities. These included attendances at college, day centres, clubs as well as leisure activities.