Last updated: 9 February 2026
"Staff feel supported and proud in a positive culture with strong safety, but inconsistent activities recording and staffing deployment need attention."
People were protected from abuse and neglect... staff knew about risks... Medicines management was safe... incidents... appropriately recorded
positive workplace culture... All staff... felt well-supported... 'I feel incredibly proud to work here and am incredibly proud of the organisation.'
appropriate numbers of staff were deployed to meet people's needs... Our observations throughout the day showed that enough staff were available
staff had training in a range of relevant topics including dementia, palliative care... Other staff had either completed health or social care diplomas
management team were, 'Always on the floor visiting on a daily basis and are very approachable.' Staff felt well-supported by the management team.
lots of activities... in the newsletter... Chinese-style buffet... physio comes in once a week to do exercises
Staff numbers are enough to meet needs but there was a recommendation about how staff are deployed on shifts.
We made a recommendation about staffing deployment.
Activities programme has variety like buffets and physio but recording is inconsistent and some relatives say fewer activities now.
records for social activities... sometimes this did not align with the printed activities programme... 'They aren't doing as many (activities) as they were.'
AI Generated
Last inspected: November 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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