Last updated: 10 February 2026
"Strong safety measures and supportive management, but unclear staff stability and no specialist activity programmes."
The provider had robust systems and procedures in place to keep people safe. Staff were competent in their knowledge of what constituted abuse... Medicines were managed effectively... Risk assessments had been completed and reviewed regularly. Accidents and incidents were managed effectively.
Staff told us the management were open, honest and supportive. Comments included, 'The management have been great. They help and support me'
Staffing levels were sufficient to meet people's needs and robust recruitment processes were in place to ensure people were of suitable character.
All staff received training, which provided them with the skills and knowledge to care for people accessing respite care... service specific training was also encouraged. For example, staff had received diabetes training.
The manager and team leader were honest and open. Staff told us they felt supported and felt confident to raise any concerns.
People accessing the service were supported to participate in activities... The provider had a car which meant people could do activities outside of the local area... culture awareness day which included foods from around the world, Bangladesh dancing... athletics day... Pride event.
Staff numbers are enough to cover care and activities but no details on team stability or agency use.
Staffing levels were sufficient and the rota's confirmed this. One staff member said, 'Oh yes definitely. There are enough staff to do things with people, activities and help with support.'
Varied outings and events like trips and culture days but no specialist programmes or staff trained in therapies.
People told us they were always offered a choice about the activities they did whilst accessing respite care. Two people that we spoke with said they had enjoyed a day in Blackpool. Other people had attended Knaresborough for a picnic.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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