Last updated: 10 February 2026
"Supportive management and strong team culture with low staff turnover, but activities lack personalisation and supervisions have been inconsistent."
Medicines were managed safely and staff demonstrated a comprehensive knowledge of people's needs. Safeguarding information was clearly displayed. Procedures were well understood by staff.
Staff turnover was low and morale good. The registered manager interacted well with all members of staff and we observed instances of strong teamwork.
Staffing levels, day and night, were appropriate to the needs of people's personal care and social needs. Staff turnover was low
Staff received training relevant to their roles and people's needs. Staff supervisions had started again recently after not happening for several months.
The registered manager worked well with staff and there was a strong team ethic. The registered manager was open and supportive with staff.
There was an activities co-ordinator in place, who organised group and one-to-one activities that people told us they enjoyed, such as gardening, baking and armchair activities. There was a consensus of opinion from people we spoke with and relatives that more effort could be made to personalise the range of activities available.
Activities coordinator runs basic sessions like gardening and baking, but residents want more variety and the planner was empty so shifts might feel routine.
There was a consensus of opinion from people we spoke with and relatives that more effort could be made to personalise the range of activities available. We noted the activities planner on the wall was empty
Staff get relevant training but supervisions stopped for several months until recently, so support might not always be consistent.
Staff supervisions had started again recently after not happening for several months.
AI Generated
Last inspected: September 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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