Working at Ravensworth Lodge

Systems had not been established to assess, monitor and mitigate risks to the health, safety and welfare of people using the service. This placed people at risk of harm.

Staff told us they were not confident in the processes in place to raise any concerns internally for further investigation.

People were at risk of harm because there was not always enough suitably trained staff on duty to meet people's changing needs all the time.

Due to long term absence of the manager there was no oversight to ensure staff remained up to date with all their required training, supervision or appraisals.

At the time of our inspection there was not a registered manager in post.

No activities, engagement programmes, coordinators or creative approaches mentioned; staff provide activities as part of overloaded routine duties.