Last updated: 10 February 2026
"No registered manager in place caused staffing shortages, safety risks, lack of activities and training oversight, plus staff scared to raise concerns."
Systems had not been established to assess, monitor and mitigate risks to the health, safety and welfare of people using the service. This placed people at risk of harm.
Staff told us they were not confident in the processes in place to raise any concerns internally for further investigation.
People were at risk of harm because there was not always enough suitably trained staff on duty to meet people's changing needs all the time.
Due to long term absence of the manager there was no oversight to ensure staff remained up to date with all their required training, supervision or appraisals.
At the time of our inspection there was not a registered manager in post.
No activities, engagement programmes, coordinators or creative approaches mentioned; staff provide activities as part of overloaded routine duties.
No permanent manager in place, so staff lack oversight, direction and support.
At the time of our inspection there was not a registered manager in post.
Not enough staff on shifts due to high absences and poor agency management, leaving everyone stretched.
One staff member said, 'We should have 3 care staff on each morning, often we are down to 2 at a busy time which means people have to wait.'
Staff scared to raise concerns internally and prefer telling the regulator anonymously.
'I would not be comfortable raising my concerns with the provider, most staff would prefer to raise anonymous concerns to the CQC'
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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