Working at Ravensworth Care Home

Individual risks to people had been assessed and measures identified to reduce known risks. Records in care plans titled 'how to keep me safe' provided detailed information... these were regularly reviewed.

Staff comments included, 'We have a brilliant staff team,' and 'I love my job. I get satisfaction knowing that I have done all that I can to help people.'

There were enough staff to meet people's needs. Staffing levels were adapted according to the needs of the people using the service at the time.

Staff described detailed induction training and a combination of e-learning and face to face training that was regularly updated.

Staff comments included, 'The [registered] manager is really supportive and regularly works alongside us,' and 'We feel listened to and if we need anything, we only have to ask.'