Last updated: 10 February 2026
"Hands-on management and positive staff culture with good staffing levels, but infection control lapses like poor PPE disposal are a major concern."
The provider had not consistently followed their own infection prevention and control procedures. This was a breach of regulation 12 (1).
Per 2019 comprehensive inspection: Staff morale was high and they felt valued and supported. Staff said, We care about the people who live here; it's like a family.
Per 2019 comprehensive inspection: Enough staff were available to meet people's current needs. We observed a good staff presence and staff promptly responding to people's requests for assistance.
Per 2019 comprehensive inspection: Staff were provided with a range of appropriate training... The registered manager was aware there were gaps in the provision of training but was addressing this.
Per 2019 comprehensive inspection: The registered manager also worked alongside staff carrying out care duties. Staff were complementary about the support they received from the registered manager.
Per 2019 comprehensive inspection: records showed a range of activities had been provided. Activities included occasional days out, celebration parties, exercise sessions, bingo, musical instruments, board games and visiting entertainers.
Infection control had issues like used PPE in open bins and no signs on doors of isolating residents, which could risk spreading bugs.
In one case we noted used PPE was being disposed of in an 'open' bin inside someone's room. There was no indication on some of these persons' room doors they were isolating.
Only standard training with some gaps being fixed, no specialist courses or funded qualifications.
Per 2019 comprehensive inspection: The registered manager was aware there were gaps in the provision of training but was addressing this.
Basic activities like bingo, crafts and outings with no dedicated coordinator or special programmes, so the job is mostly routine care.
Per 2019 comprehensive inspection: Activities included occasional days out, celebration parties, exercise sessions, bingo, musical instruments, board games and visiting entertainers.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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