Last updated: 10 February 2026
"Staff feel proud and well-supported with sufficient staffing and strong safety, but basic activities and a recent training gap need improvement."
People were safeguarded from abuse and avoidable harm. Staff had a good awareness and understanding of abuse and knew how to take action if they had concerns. The provider learned lessons when things had gone wrong.
There was a positive and open culture at the service. Staff told us they were proud to work at Ravensknowle Road and received good support.
The provider ensured there were sufficient numbers of suitable staff. Staff knew people well and provided a consistent and reliable service. People told us there was always enough staff available to support them and staff were good at their job.
Staff received regular training to equip them to do their job well. However, we identified they had not completed an up-to-date learning disability and autism recommended training course.
Staff told us they were proud to work at Ravensknowle Road and received good support. A member of staff said, 'This is a home. People are safe and get the best quality of life. [Name of registered manager] deserves credit; she covers everything and she is there. It's a really good team.'
One person said, 'We have meetings and talk about going on holiday and the fire alarm and people's birthday. We write down what we like. We sit round in the living room and look at books to choose what we can cook.'
No activities coordinator or special programmes, so the job is mostly routine care with basic trips out, holidays and cooking choices.
One person said, 'We have meetings and talk about going on holiday... look at books to choose what we can cook.'
Only standard training with a recent gap in up-to-date learning disability and autism course even though it was fixed quickly.
we identified they had not completed an up-to-date learning disability and autism recommended training course. The registered manager was very responsive and evidenced all staff had completed the training
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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