Working at Ravensdale

People were safe from the risk of abuse. Risks to people were appropriately assessed and managed. The provider had a robust system to record and analyse incidents.

There was a positive culture which encouraged staff to report any safety concerns. One staff member told us, We have monthly and daily handovers which is good.

There was enough staff to keep people safe. Relatives were assured that a regular team supported their loved ones.

We looked at 3 staff files in relation to recruitment, induction and supervision. Staff had completed safeguarding training and medicines training with competence regularly assessed.

The registered manager engaged well with people, relatives and staff; feedback was used to shape the service. The registered manager was described as approachable.