Working at Ravenscourt Nursing Home
111-113 Station Lane, Hornchurch, RM12 6HT
Operated by Lukka Care Homes Limited
73 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong safety practices and supportive management where staff feel valued, but occasional delays answering calls due to staffing during activities."
Safety & Risk
8/10
✓
We were assured the service was following safe infection prevention and control procedures: PPE used effectively, testing in place, cleaning schedules, infection control audits. 2020 infection control inspection; also strong safeguarding, risk management and medicines safety per 2018.
Staff Culture
7/10
✓
Staff told us they felt supported by the registered manager. Staff meetings took place regularly and staff were positive about the management team. Per 2018 comprehensive inspection.
Staffing Levels
6/10
✓
Staff rotas showed that staffing levels were sufficient to meet people's needs and to support them safely. The registered manager was able to find suitable cover for when staff were on annual leave or off sick. Per 2018 comprehensive inspection.
Training & Dev
6/10
✓
Staff received training that was relevant to their role and in key areas. A member of staff told us, 'The training is very good.' Staff received supervision from the registered manager. Per 2018 comprehensive inspection.
Management
7/10
✓
People, relatives and staff were positive about the management team. Staff told us the registered manager was friendly and approachable, 'The manager is very helpful and supportive. Really good.' Per 2018 comprehensive inspection.
Programmes
6/10
✓
An activity coordinator organises varied activities: bingo, quizzes, pet visits, singers, church services, trips to Southend, cinema room. Per 2018 comprehensive inspection.
Points to consider
Staff numbers are usually enough but one call took a few minutes to answer because not enough staff were on the unit during activities.
one person on the ground floor unit called for assistance and we noticed that it took a few minutes before a member of staff went to see them. This was because of activities that were taking place in another part of the home and there were not enough staff placed on the unit. Per 2018 comprehensive inspection.
Training covers basics like Care Certificate and supervision but no specialist courses or funded qualifications mentioned.
Staff received training that was relevant to their role and in key areas... incorporated the Care Certificate standards... received supervision. Per 2018 comprehensive inspection.
Activities include games, pets, music and trips run by a coordinator but no specialist programmes or innovative approaches.
People were able to engage in activities and social events... An activity coordinator told us... bingo and quizzes... Dogs and other pets... choir... trip to Southend... cinema room. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews