Last updated: 10 February 2026
"Supportive management and thorough training help staff feel valued, but no activities programme and past high staff turnover are weaknesses."
Safeguarding systems... 100% completion rate... Medicines were safely managed... two staff checked and signed for all medicines administered... Risks assessments... completed.
Staff told us they felt supported... 'They support me with practical advice and always ask about my family'. Staff told us they would not hesitate in reporting concerns to anyone in the management team.
Staff told us there were usually enough staff deployed to meet people's needs... There had been a high turnover of staff since the service opened however the registered manager advised us that this had settled in the last few months.
Staff completed a 10-week induction process... Staff were trained in positive behaviour support and in strategies for crisis intervention and prevention (SCIP)... Staff received regular supervision.
The registered manager motivated their team... Staff told us they felt supported by both the registered manager and the assistant area director. One staff member told us, 'I was feeling lost one day... The registered manager saw this immediately and supported me.'
There was currently no activities programme at the service... A new programme was being developed... all activities were on a one to one basis, as and when possible.
No activities programme or coordinator, so the role is mostly routine personal care and one-to-one support when possible.
There was currently no activities programme at the service, this was mainly due to people being reluctant to participate in group activities. A new programme was being developed to try to engage people in activities both individually and in groups. When we inspected, all activities were on a one to one basis, as and when possible.
Staffing is adequate but nothing special, with high turnover in the first year even though it's settled now.
There had been a high turnover of staff since the service opened however the registered manager advised us that this had settled in the last few months. Staff told us there were usually enough staff deployed to meet people's needs.
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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