Working at Ravenlea
11 Ravenlea Road, Folkestone, CT20 2JU
Operated by Lothlorien Community Limited
7 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Staff feel well supported in a positive culture with strong safety practices, although activities lack a dedicated coordinator and the manager splits time between homes."
Safety & Risk
8/10
✓
Medicines well managed with training and audits; risks individually assessed with comprehensive staff guidance; safeguarding promptly addressed.
Staff Culture
7/10
✓
There was a positive, person centred and professional culture; staff felt well supported and listened to.
Staffing Levels
7/10
✓
Staffing levels were sufficient, regularly reviewed... staff told us they had enough time to talk with people and interact with them.
Training & Dev
7/10
✓
Mandatory training up to date, specific training for diabetes, epilepsy and positive behaviour support; regular supervision and annual appraisal.
Management
7/10
✓
Staff felt well supported by the registered manager and the provider; registered manager had good oversight of quality and safety.
Programmes
6/10
✓
Engagement plans with activities like outings to shops, swimming, discos, bingo, gardening, cooking and day centre arts and crafts.
Points to consider
No dedicated activities coordinator or specialist programmes, so the role mixes personal care with basic outings, games and gardening led by care staff.
People had chosen various activities... Trips and days out included shopping, swimming, discos, bingo... House activities included film afternoons, listening to music, playing games, helping in the garden.
Manager splits time between three homes and relies on a deputy for daily oversight here.
The registered manager... was also the registered manager of two other services... split their time between the three services. A deputy manager was in post.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews