Working at Raven House
1 The Paddock, Burnley, BB10 2PS
Operated by Blue Ribbon Healthcare Limited
6 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Staff feel valued by supportive leaders with stable staffing and engaging community activities, but basic training and medication record gaps need attention."
Safety & Risk
6/10
✓
People were protected from the risk of abuse or neglect. Staff were trained in safeguarding... There was a strong learning culture where leaders reviewed each accident and incident
Staff Culture
8/10
✓
One member of staff told us, 'I’ve worked here for two years and I love it. The things I have seen people achieve is amazing. I love working here'... All staff we spoke with told us they would recommend the service to their family and friends
Staffing Levels
8/10
✓
There were enough staff to meet people’s care needs... One member of staff told us, 'There are enough staff. We are never short staffed and we don’t use agency [staff]. The managers are very good at making sure we have enough staff'
Training & Dev
6/10
✓
Staff were trained in safeguarding adults and children... Staff members had received training in the safe administration of medicines and were assessed as competent before supporting people
Management
8/10
✓
Staff felt valued and supported by leaders. Staff felt they had a good induction, had high quality ongoing support and staff found leaders fair and approachable. One staff member told us, '[The registered manager] and [the deputy manager] are excellent. They really support us'
Programmes
8/10
✓
Staff supported people to fully participate in their local community... One member of staff told us, 'We take people to the gym, swimming, climbing centres, bowling'... We recently had a charity event and the Mayor came down
Points to consider
Just basic training on safeguarding and medicines handling, no specialist courses or funded qualifications.
Staff were trained in safeguarding adults and children and there was a clear understanding at all levels within the service on how to detect and report areas of concern. Staff members had received training in the safe administration of medicines and were assessed as competent before supporting people.
Minor gaps in medication record keeping, like variable doses not on the main chart and incomplete fridge temperature logs.
However, where a variable dose was prescribed, the actual dose given was only recorded on the home’s tally sheet and not the person’s medicine administration record. Medicines were safely stored but only the actual refrigerator temperature was recorded.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews