Working at Rathmore House
31 Eton Avenue, London, NW3 3EL
Operated by Central and Cecil Housing Trust
20 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported with regular supervision and people are kept safe, but activities are basic without a dedicated coordinator."
Safety & Risk
7/10
✓
People were kept safe from avoidable harm because staff knew what the potential risks of harm were and acted to minimise any untoward event. The provider ensured that potential risks that people using the service faced were assessed and action was taken to minimise the risk of harm.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: All staff we spoke with felt supported by the management. They confirmed and records showed that they had regular supervision sessions... communication between staff and management was open and effective.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: We looked at the staff duty rota for the previous two months and saw that the staffing levels which we had been told about were being adhered to. Consistently there was... a suitable number of staff on duty to attend to people's needs.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Care staff were well trained and the training covered the topics they needed to carry out their work and support people. All staff we spoke with were highly positive about the training options available.
Management
6/10
✓
Per 2018 comprehensive inspection: The service had a clear management structure in place. The service had a range of quality assurance, consultation and monitoring systems in place.
Programmes
5/10
!
Per 2018 comprehensive inspection: Activity programmes were detailed on a weekly activity noticeboard although one person told us they did not think they always all happened. There is art therapy every week and everyone can join. There is a music chap who comes.
Points to consider
Just basic activities like art therapy and music visits, no activities coordinator so the job is mostly routine care.
Per 2018 comprehensive inspection: Activity programmes were detailed on a weekly activity noticeboard although one person told us they did not think they always all happened. There is art therapy every week... music chap who comes.
Staff numbers are sufficient but no staff comments on easy workloads or very low agency use.
Per 2018 comprehensive inspection: there was a suitable number of staff on duty to attend to people's needs.
Standard training covers basics like dementia care but no funded qualifications or career development paths.
Per 2018 comprehensive inspection: Training records showed that staff were trained and had attended courses relevant to their role. Training included understanding duty of care, dignity, safeguarding adults, dementia, end of life care and moving and handling.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews