Working at Rathmore Care Home

Fire safety risks had not been properly assessed and mitigated... Staff told us they had never been involved any fire drills or practical training on evacuation... The home has a door to the adjoining property which is not secured... Records showed some medicines were not administered as directed.

Staffing levels were not calculated according to people's needs... Staff had duties in addition to providing care to people. Staff were also expected to cook and clean the home... There was only one staff member overnight, which left people at risk.

Staff had not received any practical training. Records showed and staff confirmed there were several e-learning courses available to staff. However, we found staff had not received any practical training in topics such as moving and handling, basic life support or fire safety and evacuation.

Staff told us they had not received any supervision, appraisals, had any staff meetings or been approached for their opinions, for example on staffing levels. Staff told us they felt able to approach management to raise issues, but did not always feel issues were acted upon.

There were not enough staff available to provide meaningful activities for people. Staff told us they tried to provide stimulation by way of chair exercises and drawing, if they had time... The provider confirmed they had not supported anyone on any outings from the home in a long time.